Reference

How e98com Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through JazzCash, Easypaisa, or Raast, and keep your account secure.

Account data onlyLocal payment privacy: JazzCash, Easypaisa, RaastNo third-party data sellingYour right to request deletionPakistan-eligible regions
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e98com How e98com Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest, so information moving between your device and our servers — including payment references from JazzCash, Easypaisa, and Raast — is protected. Cookie use, retention periods, and third-party processors are outlined in the four points below.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Account data is kept while your account is open. After closure, we retain records only as long as required under applicable law in eligible Pakistan regions — not indefinitely.

Third-Party Processors

Payment processors handling JazzCash, Easypaisa, and Raast transfers receive only the transaction data needed to clear your deposit or withdrawal. No marketing profiling is shared.

Policy Updates

When we update this policy, we post the revised version here with a new effective date. Continued use of your account after an update means you have reviewed the changes.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to access, correct, or delete the data we hold on your account, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond with the steps to verify your identity before processing your request.

Team online

Live Chat

Open the chat widget from any page on e98com. Raise your privacy request there and an agent will confirm the verification steps for your account.

Email Support

Send your data request or privacy concern to our support email. Include your registered contact detail so we can locate and verify your account quickly.

Account Settings

Log in, head to account settings, and use the data request option to submit a correction or deletion request directly — no need to wait for a reply.

Your Privacy Rights — Frequently Asked

These are the questions we hear most often about how your data works on e98com. If your question is not here, contact support through live chat or email and we will walk you through it.

We collect your name, contact details, and payment method information. When you deposit via JazzCash, Easypaisa, or Raast, the transaction reference is also logged to verify your balance.

No. Your wallet PIN stays inside your JazzCash or Easypaisa app. We only receive the transaction reference number that confirms a payment cleared to your account wallet.

Yes. Submit a data access request through account settings or contact support via live chat or email. We will verify your identity first, then provide the details we hold.

Send a deletion request through account settings or email support with your registered contact detail. We process deletions in line with applicable law for eligible Pakistan regions.

No. We do not sell or pass your personal data to advertisers. Data is shared only with payment processors and fraud-prevention services needed to complete your transactions.

We post the updated policy here with a revised effective date. If you continue using your account after that date, we take that as confirmation you have reviewed the update.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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